About Farm & Forge Club

Farm and Forge Club is a high-performance youth and adult training facility that blends elite sports coaching, academic enrichment, and holistic development. Located in the heart of Middle Tennessee, we provide an ecosystem where athletes, families, and creators can thrive on and off the field. Our mission is to create confident, capable, and connected individuals by fusing excellence in sport with intentional mentorship, storytelling, and community engagement.

Learn more at https://farmandforgeclub.com/

About the role

The Customer Experience Associate is the first point of contact for members, guests, and visitors. This role is responsible for providing exceptional service, ensuring smooth daily operations, and supporting the administrative and retail functions of the facility. The ideal candidate is friendly, organized, and comfortable using technology to manage bookings and transactions in a fast-paced environment.

What you'll do

Member & Guest Services

Greet and check in members and guests with a warm, professional demeanor
Verify memberships, waivers, and guest passes
Respond to general inquiries and direct guests to the appropriate staff
Confirm court reservations and assist members with scheduling needs

Scheduling & Bookings

Reserve courts, clinics, and lessons for members and guests
Manage cancellations and no-shows in accordance with facility policies
Confirm next-day lessons or events as needed

Phones & Communication

Answer incoming calls, texts, and emails promptly and courteously
Route messages to the appropriate staff or coaches
Send confirmations, reminders, and schedule updates through Club Automation
Distribute weather alerts or operational updates when required

Retail & Point of Sale

Process pro shop sales, drop-in fees, and event payments
Restock retail and front-of-house items and assist with light inventory counts

Event & Tournament Support

Assist with check-in, logistics, and on-site support during events or tournaments
Collaborate with the events team to ensure smooth and professional operations

Facility Operations

Maintain a clean, organized, and welcoming lobby environment
Monitor towel stock, restrooms, and front-of-house cleanliness
Receive and log deliveries appropriately
Report maintenance or facility concerns promptly

Technology & Systems

Use Club Automation for member check-ins, billing, and reservations
Operate POS systems, phones, and printers confidently
Perform basic troubleshooting when needed

This is a dynamic and fast-paced environment, and these responsibilities are not meant to be exhaustive. Other duties may be assigned.

Qualifications

At least 1 year of experience in customer service, hospitality, or front desk operations preferred
Strong communication and interpersonal skills
Efficiency using technology and point-of-sale systems
Reliable, punctual, and able to work independently or as part of a team
Flexible schedule - Availability for evening, weekend, or event shifts as needed
Must have reliable transportation and a valid Driver’s License
Ability to communicate in English is required.
Adequate completion of pre-employment background screening is required.

Benefits

Farm and Forge offers comprehensive benefits that support our team's health and well-being. These include:

401(k) Plan with Company Match
Ongoing Training and Development
Team Outings

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