About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Job Description:

SUMMARY

This is a hybrid position with dual responsibilities as a Route Security Officer and Route Technician. The primary duties of this position include, but are not limited to, providing safety and security to employees and property, both internally and externally; surveying and assessing potential risks and threats; setting redemption loads for video gaming and redemption terminals, replenishing cassettes; maintaining and servicing video gaming and amusement equipment owned/operated by Accel Entertainment and located in contracted establishments; enforcing established rules and procedures intended to protect employees and customers; assisting law enforcement in the investigative process; recommending improvements for security operations to the Director of Security, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

Provide overwatch and physical security to collection teams
Drive a follow vehicle and provide overwatch security to collections teams while in transit; maintain competent vehicle operations and obey all traffic laws
Maintain situational and tactical awareness throughout the shift
Preform a rapid site survey of the location the collection team is entering and make a rapid and accurate decision regarding safety concerns
Continually monitor the tactical situation and make accurate and effective evaluations regarding team safety
With the use of company provided vehicle, deliver and collect cassettes to and from customer locations, per assigned route schedule
Drive company vehicles, including various sized cargo vans, sedans, and SUVs throughout the entirety of scheduled shift
Complete necessary paperwork to properly document access to VGTs and RTs as well as the movement of Accel property to and from customer locations
Adhere to established SOP regarding redemption terminal loading and video gaming terminal collections process
Remain alert and always prepared, follow established safety and security protocols, and watch for the accidental mishandling of packages that might result in loss
Maintain continuous communication with security personnel while on route
Return all valuables handled throughout the daily scheduled route
Maintain all certifications, licenses, and training requirements
Respond to workplace violence incidents using appropriate levels of force
Provide first aid to victims at the appropriate level corresponding to their training
Display a welcoming and positive attitude to all persons
Respond to weather, natural disaster, structural emergencies, fires, etc.
Assist in the event of an evacuation by directing employees to evacuation points
Take photos of suspicious persons, vehicles, or situations and distribute via Slack or to a security supervisor
Other duties as assigned

QUALIFICATIONS

Active duty or retired certified Illinois law enforcement officer
Minimum of 7 years law enforcement experience
Ability to prepare reports and business correspondence
Excellent written and verbal communication skills
Ability to understand and follow written and verbal instructions
Ability to work independently and as a member of various teams and committees
Versatility and willingness to work within constantly changing priorities with enthusiasm
Strong tactical, weapon handling, organizational, problem-solving, and analytical skills; able to manage priorities and potentially dangerous incidents
Valid driver’s license; clean driving record
Must be 21 years of age or older
Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequently required to stand, sit, walk, talk, and hear
Continually required to utilize hand and finger dexterity, including use of a keyboard
Frequently required to drive long distances for operational activities
May engage in rapid physical movements in response to emergency situations
Occasionally required to lift/push weights up to 50 pounds
Remain certified in CPR/AED and first aid and provide an initial response to medical emergencies
Occasionally engage in physical techniques to control resisting subjects with an appropriate level of force
Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus
Exposure to outside weather conditions
Protective equipment is required that may include firearms, flashlights, restraint gear, etc.
Noise level in the work environment is usually moderate

#AEGAMINGRED

Base Pay Range:

$30.00 per hour

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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