Overview

Looking to TRADE UP to a better opportunity? Brown Cooling, Heating, Plumbing and Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Responsibilities

Provide professional customer support via phone, email, chat, and multiple service platforms

Efficiently switch between platforms and systems while assisting customers

Handle multiple tasks and customer inquiries in a fast-paced environment

Maintain accurate customer records and documentation

Resolve issues in a timely and positive mannerFollow company procedures and meet performance expectations

Requirements

Must be available to work nights, weekends, and holidays

Ability to quickly switch between multiple platforms and applications

Strong multitasking abilities in a fast-paced environment

Fast learner with the ability to adapt quickly

Basic to intermediate computer skills required

Excellent communication and problem-solving skills

Previous customer service experience is a plus

What We're Looking For

Dependable and self-motivated individuals

Positive attitude and strong work ethic

Ability to stay organized while managing several systems at once

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

Uncapped Pay Potential

Medical, Prescription, Dental, Vision Insurance

Disability and Term Life Insurance

Matching 401(k)

On-going training & development and growth opportunities

Paid Holidays

Paid Time Off (PTO)

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don’t wait! Apply today!

We are an Equal Employment Opportunity Employer

Job Type: Part Time

Salary: $15-18 per hour

Benefits:

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

Paid Time Off

Ongoing Training and Development

Ability to commute/relocate:

Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

Call Center or Customer Support (1+ year required)

Work Location: In person

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