The Laboratory Services Manager performs a variety of standardized and highly specialized assays in all sections of the bi-campus Clinical Laboratory. As Manager, the individual is responsible for technical and staff supervision, administrative management of all sections and for assuring proficiency of staff, accurate instrument operation, performance of maintenance and troubleshooting measures, quality control, quality assurance and proficiency testing. The Manager is responsible for assisting in monitoring and controlling the laboratory budget, employee relationships, customer service, performance improvement, and maintaining intra and interdepartmental communication. The Manager is also responsible for organizing the work schedule, and monitoring attendance and punctuality.

Essential Duties

Manages operations of the Laboratory and oversees Department performance as assigned; includes budgetary oversight.
Demonstrates knowledge of computer functions and for carrying out additional clerical duties to meet the needs of the Department and hospital staff. Provides administrative reports as requested. Displays flexibility to cover the Lab in emergencies and difficult staffing situations.
Adheres to established Hospital and Departmental policies and procedures
Assists the Department in meeting accreditation requirements by licensing agencies. Establishes and maintains Performance Improvement and Quality Assurance activities which support the Department and Hospital.
Instructs, orients and completes orientation checklist for new employees, as needed. Communicates with employees on the day-to-day operations. Reviews implemented changes with all staff.
Performs annual Performance Appraisal review for staff with input from direct Supervisor. Actively participates in commendations, counseling, interview and selection of employees.
Coordinates and integrates Department services on intradepartmental, interdepartmental and hospital-wide levels. Supports and participates in interdepartmental collaboration and problem solving.
Plans for provision of service through scheduling appropriate levels of qualified competent staff; organizes lab work schedule.
Ensures policies and procedures are in place to support scope of service.
Assures results are available within defined TAT guidelines by optimizing specimen collection, processing and delivery to testing sites.
Demonstrates willingness to take on new tasks and additional responsibilities. Assumes overall responsibility for assigned projects and timely completion of those projects. Performs other related duties as assigned or requested by the Administrative Director of Laboratory Services.
Communicates and interacts effectively with coworkers and guests of the institution. Develops and maintains strong, positive working relationships with physicians, staff, customers and other departments.
Assumes ownership of customer relationships and follows Department issues through to closure.
Demonstrates ability to manage multiple simultaneous conflicting priorities effectively.
Performs other duties as assigned.

Qualifications

Req High school or equivalent
Pref Bachelor's degree AA or BA in related field of study preferred.
Doctoral-level Scientist must have minimum of 1 year of experience. Master's-level Scientist must have minimum of 2 years' experience. Baccalaureate-level Scientist must have minimum of 4 years' experience.
Req 5 years Experience in an Acute Care Facility setting And
Req 2 years Experience in a senior or supervising capacity
Req Experience to include computer experience, inventory control/budgeting, quality assurance, performance improvement, work scheduling.
Req Organization/time management skills.
Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
Req Demonstrates ability to work independently with minimal direction and supervision.
Req Committed to excellence in patient care and customer service.
Req Must be comfortable with computers and medical terminology.
Req Leading/ guidance skills
Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Req Certified Phlebotomy Technician - CPT (CA DPH) Valid CPT I, or CPT II certification from the State of California.
Pref Medical Laboratory Technician - MLT (CA DPH) Or ASCP in Microbiology

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The salary rate range for this position is $151,424.00 - $249,850.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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Manager, Laboratory Services - Clinical Lab - Full Time 8 Hour Days (Exempt) (Non-Union)

Job Description