CLN Collections Specialist, Part Time, Days

Overview

Responsible for the collection of patient account balances. TYPICAL PHYSICAL DEMANDS: Requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 50 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful. TYPICAL WORKING CONDITIONS: Work is performed in an office environment. Involves frequent contact with patients, physicians and staff. Contact may involve dealing with angry or upset people. Work may be stressful at times. Evening and Weekend work may be required.

Responsibilities

\u2022 Identifies delinquent accounts, aging period and payment sources.\u2022 Reviews each account by computer, reports and other information sources.\u2022 Performs collection actions including contacting patients by statement, telephone and letter for all current accounts as well as old company accounts.\u2022 Evaluates patient financial status and establishes budget payment plans.\u2022 Reviews accounts for possible assignment to collection agency, makes recommendations to Controller and prepares information for collection agency.\u2022 Identifies and resolves patient billing complaints. \u2022 Researches guarantor credit balances.\u2022 Assists in answering telephone, routing calls and providing requested information as needed.\u2022 Regularly reviews and acts on deceased and no statement accounts per office policy.\u2022 Assists in care and maintenance of department equipment.\u2022 Participates in educational activities and attends required meetings.\u2022 Maintains strictest confidentiality.\u2022 Performs related work as required.

Qualifications

Education Required\u2022 High School Diploma or GED required.

Education Preferred

License, Certification and/or Registration

Experience\u2022 One year of collection experience.

Additional Skills/Abilities\u2022 Requires knowledge of medical billing/collection practices. \u2022 Knowledge of basic medical coding. \u2022 Knowledge of insurance agency operating procedures and practices. \u2022 Knowledge of governmental legal and regulatory provisions related to collection activities. \u2022 Skill with computer applications and use of calculator. \u2022 Ability in establishing and maintaining effective working relationships with co-workers, supervisors, and the public. \u2022 Ability to communicate clearly. \u2022 Ability to work independently. \u2022 Knowledge of the organizations policies and procedures. \u2022 Ability to maintain confidentiality of sensitive information. \u2022 Upholds effective work habits including, but not limited to, regular attendance, teamwork, initiative, dependability, and promptness.\u2022 Some medical insurance background preferred.

Full job description available on the employer's site.