PT KeyHolder - Joe's Jeans - South Coast Plaza

Specific Responsibilities Would Include:

Sales Generation

• Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company.


• Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company.


• In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals.


• Leading by example on Sales Floor and achieving individual sales goals.

Customer Service

• Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach.


• Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards.


• Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation.


• Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation.


• Handles escalated Customer Service issues or concerns.


• Assists with other Customer Service related projects as directed by Store Manager. 

Team Development

• Coordinates the daily activities of the sales team.


• Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager.


• Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager.


• Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.


• Provides recognition to team members for exceptional performance.


• Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.


• Partners with the Store Manager to develop and train internal talent.

Operations & Presentation

• Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management.


• Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.


• Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.


• Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping.


• Ensures that display product is in good condition and marked appropriately.


• Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks.

Communication

• Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.


• Participates in weekly Manager’s conference call as required.


• Communicates sales reports as required by Company procedures.

Our Best Fit Candidate Would Have:

• 2-3 years of retail sales experience required.


• Proven track record of sales generation and customer service.


• Interest in fashion and trend awareness required.


• Strong computer skills-proficient in Outlook, Excel and Word.


• Effective communication and presentation skills, both written and verbal.


• Excellent time management skills.


• Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

Centric Brands Inc. is an Equal Opportunity Employer.

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Full job description available on the employer's site.