HEW Parlor & Chophouse Host/Hostess will be responsible for greeting and seating all guests in the dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience. 

Must be 18 or older to apply.

Essential Job Functions 

• Welcome each guest genuinely and seat them as quickly as possible 

• Ability to converse with guests in a friendly, hospitable and informative manner 

• Use a rotation method to ensure seating is fair 

• Report to work on time and in proper uniform/approved attire 

• Work as a team with all team members within the hotel 

• Check greeter station assigned for cleanliness of area 

• Ensure the front of the restaurant is clean and all objects are dust free 

• Check all tables to ensure they are set up and ready to be seated with guests 

• Communicate to servers when seating tables 

• Assist servers when necessary 

• Have knowledge of all areas within the hotel 

• Ability to communicate to managers the flow of private dining rooms 

• Observe flow of the private dining rooms 

• Assist in the detailing of tables and remove items not in use, extra place settings should be removed 

• Attend department meetings and daily stand ups 

• Perform other duties as management requests to service our guests. 

• Ability to use POS (point of sale) system and Open Table reservation system 

• Assist managers with daily duties such as scheduling of stations 

• Follow the procedures addressed in the training manual 

Hotel Performance

• Ensure successful performance results, including assisting guests with an exceptional experience to ensure high guest survey scores on GSS, according to Marriott and Mainsail standards

Qualification Standards 

Education & Experience 

• High School diploma or higher 

• Previous hospitality experience preferred

• Excellent customer service skills 

• Excellent communication skills, both verbal and written 

• Ability to use technology e.g. tablets, iPads 

• Ability to assist with menu revisions when needed 

Physical Demands 

• Ability to sit or stand for extended periods of time 

• Ability to communicate clearly 

• Ability to lift 20 lbs. or more 

• Corrected vision to normal range 

• Long hours sometimes required 

Mental Demands 

• Make sound judgments quickly 

• Work on multiple tasks, making appropriate progress towards deadlines 

• Manage differing personalities within the office, the hotel and the community 

• Maintain the highest degree of confidentiality 

• Ability to work effectively in stressful, high pressure situations 

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary 

• preventing, identifying, and solving problems as necessary 

24 hour Operation Info:

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.