Front Desk Associate - PT

What you'll bring to the team

Become part of the magic at LEGOLAND® Florida Resort, where we create unforgettable experiences for families from around the world! We\u2019re looking for an enthusiastic and guest-focused Front Desk Office Associate to help bring our playful, energetic brand to life. 

 

Candidates should ideally have 6 months to a year of front facing customer service.

 

Must be able to work a flexible schedule including evenings, weekends and holidays.

 

 

What you\u2019ll be doing\u2026

• Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression.




• Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service.




• Accurately process payments, reservations, changes, and cancellations according to hotel policies.




• Handle incoming/outgoing calls through the PBX system with prompt, courteous communication.




• Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs.




• Multi-task in a fast-paced environment while keeping operations organized and on track.




• Maintain cash controls, balance your shift, and complete required cash drops.




• Support a fun, team-oriented environment built on respect, professionalism, and exceptional service.




• Protect guest and employee confidentiality and follow all policies and procedures.




• Assist with emergencies by contacting the proper personnel when needed.

Qualifications & Experience

Who we\u2019re looking for\u2026

• High school diploma or GED (or equivalent education/experience) preferred



• 1 year of hotel front office experience preferred (not required)




• Experience with hotel property management systems or similar platforms preferred




• Ability to speak and write English clearly and fluently




• Strong customer service skills with a professional demeanor




• Effective verbal and written communication skills




• Proven conflict resolution abilities




• Leadership skills that support team and business improvement initiatives




• Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities.




• Must be able to work a flexible schedule including evenings, weekends and holidays.

Benefits

Pay Range

USD $14.25/Hr.

Full job description available on the employer's site.