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Job Description
MALIBU PART-TIME STORE ASSOCIATE
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
We are looking to hire a part-time sales associate for our Madhappy flagship location in Malibu.
The Sales Associate is responsible for delivering outstanding customer service, driving sales, and fostering strong client relationships. This role requires a proactive and engaging individual who is passionate about fashion, understands the importance of personalized service, and thrives in a fast-paced retail environment.
You must be based in the Los Angeles metropolitan area to be considered for this position.
Key Responsibilities
Customer Service & Clienteling:
● Deliver an elevated shopping experience by engaging with customers in a warm, approachable, and knowledgeable manner.
● Build and nurture lasting customer relationships through personalized styling, thoughtful product recommendations, and consistent, proactive client outreach.
● Actively utilize clienteling tools and maintain a detailed client book to track preferences, follow up after purchases, and drive long-term engagement and repeat business.
● Leverage clienteling to inform customers of new arrivals, restocks, events, and brand moments in a timely and personalized way.
● Uphold Madhappy’s brand values by fostering a welcoming, inclusive, and community-driven store environment.
Store Operations & Merchandising:
● Maintain a clean, organized, and visually compelling sales floor that aligns with brand standards.
● Support inventory management, stock replenishment, and loss prevention initiatives.
● Stay knowledgeable on store policies, procedures, and product offerings to ensure seamless, efficient, and consistent service.
Qualifications
● 1+ year of retail or customer service experience preferred.
● Strong interpersonal skills with a passion for clienteling and relationship-building.
● Enthusiastic, proactive, and results-driven mindset.
● Ability to thrive in a fast-paced environment and multitask effectively.
● Alignment with Madhappy’s brand mission and values.
Benefits
● Welcome gift :)
● Monthly gifting of new collections
● Performance based bonus
$18/hr
Full job description available on the employer's site.