Part Time Customer Service Representative

Overview

Looking to TRADE UP to a better opportunity? Southern Air of NOLA is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

MUST BE ABLE TO WORK EVENINGS
(4-8PM) AND ALSO AVAILABLE TO WORK WEEKENDS.

Why join our team: 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. 

• Uncapped Pay Potential 


• Medical, Prescription, Dental, Vision Insurance 


• Disability and Term Life Insurance 


• Matching 401(k) 


• On-going training & development and growth opportunities 


• Paid Holidays 


• Paid Time Off (PTO) 

What you will do: 

• Manage incoming calls from customers 


• Schedule and manage customer estimates 


• Identify and assess customers\u2019 needs to achieve full satisfaction of work provided 


• Manage customer and technician schedules 


• Renew and manage maintenance agreements 


• Build relationships with customers and provide top-level service and support 


• Maintain accurate and detailed records of customer needs, requests, and tasks performed 


• Appropriately handle and de-escalate customer complaints and concerns 

Who you are: 

• 1-5 years of call center or customer support experience preferred 


• Valid driver\u2019s license with clean motor vehicle record 


• Experience with MS Office products preferred 


• Experience with Service Titan preferred 

Who we are: 

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. 

We prioritize our employees\u202fand welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).  

If this sounds like the perfect opportunity for you, don\u2019t wait! Apply today! 

We are an Equal Employment Opportunity Employer 

Job Type: Part-Time

Salary: $16-20 per hour 

Benefits: 

• Matching 401(k) 


• Health Insurance 


• Dental and Vision Insurance 


• Life and Disability Insurance 


• Paid Time Off 


• Ongoing Training and Development 

Ability to commute/relocate: 

• Metairie, LA: Reliably commute or planning to relocate before starting work (Required) 

Experience: 

• Call Center or Customer Support (1+ year required) 

 

Work Location: In person 

 

Posted Min Pay Rate

USD $16.00/Hr.

Posted Max Pay Rate

USD $20.00/Hr.

Full job description available on the employer's site.