Job Description
Min Compensation
USD $16.00/Hr.Max Compensation
USD $16.00/Hr.Overview
Why We Need Your Talents:
The Barista plays an important role in creating a welcoming and memorable experience for every guest by preparing high‑quality coffee, tea, and specialty beverages with consistency and care. Your ability to engage warmly with guests, maintain a clean and organized workspace, and uphold exceptional service standards helps ensure that each visit reflects the hospitality and excellence of the Live! brand. Through attention to detail, product knowledge, and a genuine passion for guest service, you help create a comfortable environment where guests feel valued and enjoy a refreshing, enjoyable break during their visit.
Compensation: $16.00/hr
Responsibilities
Where You'll Make an Impact:
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Live! Casino & Hotel.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
- Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Follows Live! Casino & Hotel operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and products as needed.
- Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
- Maintains regular and punctual attendance.
Skills to Help You Succeed:
- Ability to learn quickly.
- Understand and carry out oral and written instructions and request clarification when needed.
- Work as part of a team.
- Build relationships.
- Strong interpersonal skills.
- Flexible work schedule.
- Utilizing conversational skills to engage with and understand our guests.
- Discovering and responding to customer needs through clear and pleasant communication.
- Prepare food and beverages to standard or customized for recipes.
Qualifications
Must-Haves:
- High school diploma or equivalent GED
- One (1) or more year(s) of experience.
- Must be able to obtain and maintain an Alcohol Beverage Control card and any applicable health certifications.
Physical Requirements:
- Ability to stand for long periods of times without sitting or leaning.
- Ability to bend, stoop and reach while assisting guests.
- Ability to carry trash bag weighing up to 25 lbs.
- Use of stairs and elevators
Working Conditions:
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Please note that this is a union position, and individuals in this role may be required to pay applicable union dues and fees.
What We Offer
Perks We Offer You
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
Full job description available on the employer's site.