Part-time Evening Customer Service/Buyer Success Representative

Customer Service / Buyer Success Representative

Location: Tyrone, PA (In-Office)
Company / Department: InspectionGo / HomeBinder Assistant (HBA)
Employment Type: Part-Time
Compensation: $13.00 - $15.00 per hour plus applicable bonus
Schedule: Primarily Evening (2-10pm) and daytime Weekend Shifts (9am-7pm)

About Us: Help Homebuyers Navigate One of Life’s Biggest Milestones

At InspectionGo, we're transforming the home inspection industry through innovative technology and exceptional customer experiences. As a fast-growing proptech company, we help homeowners, inspectors, and real estate professionals better understand homes through data-driven digital solutions.

We're looking for a Customer Service / Buyer Success Representative to join our HomeBinder Assistant (HBA) team and provide outstanding support to homebuyers throughout their moving journey.

If you're someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service, we'd love to hear from you.

What You'll Do

As a Buyer Success Representative, you'll serve as a trusted resource for homebuyers, helping them navigate questions, next steps, and moving-related services after their home inspection.

Key responsibilities include:

• Responding to customer inquiries via phone, text, and email with professionalism and empathy.


• Providing timely, accurate, and helpful guidance throughout the buyer journey.


• Preparing and sending moving-related plans and communications accurately and on schedule.


• Documenting customer interactions to ensure seamless follow-up and service continuity.


• Identifying and escalating issues when needed while partnering with internal teams to resolve them efficiently.


• Following established processes to deliver a consistent, high-quality customer experience.


• Maintaining accurate records and protecting confidential customer information.

What Success Looks Like

In this role, you'll make a direct impact by ensuring:

• Buyers feel informed, supported, and confident throughout their experience.


• Customer questions are resolved quickly and accurately.


• Moving plans and related services are delivered without delays.


• Information is documented thoroughly and correctly.


• Team collaboration remains strong and customer-focused.

What We're Looking For

We're seeking someone who brings:

• A genuine desire to help others and build trust with customers.


• Strong communication skills.


• The ability to manage multiple conversations and tasks simultaneously in a fast-paced environment.


• Exceptional attention to detail and follow-through.


• Strong problem-solving skills and the ability to think critically.


• A team-first attitude and willingness to adapt to changing priorities.


• Comfort learning and using new technology, software, and systems.


• Availability to work primarily evening shifts.

Why Join InspectionGo?

• Locally owned and community-focused company


• Full-time and part-time positions available


• Competitive wages and benefits, including company provided dental, vision and life insurance for all full-time employees.


• 401(k) with employer match program


• Work alongside a collaborative and supportive team.


• Gain valuable experience in customer success, operations, and technology.


• Opportunity for growth within a rapidly evolving organization.

If you're ready to build relationships, solve problems, and create exceptional customer experiences, apply today and join the InspectionGo team.

Full job description available on the employer's site.